Missing PO Onboarding Delay Reminder Email

This missing PO onboarding delay reminder template helps nudge clients when a missing purchase order stalls onboarding. Use this anchor phrase for clarity and fast resolution.

When to use / when to send

Checklist / what to include

• Reference to services pending initiation
• Specific missing PO info (number, department)
• Your invoice #{{InvoiceNumber}} if already submitted
• Clear next step: who to send PO to
• Ask for timeline to receive PO (see <a href="/seo-pages/missing-po-or-vendor-setup-delay-reminder">related reminder</a>)
• Reply-by date {{ReplyByDate}}
• Direct pay link if setup allows

Copy/paste template

How to use this template

• Send after customer agrees to onboard but delays providing a PO.
• Use for both email and ticketing requests.
• If no reply, escalate to procurement or onboarding manager.
• Close loop when PO is received.

Recommended timing / follow-up plan

• Initial send if PO not received within 1 business day of agreement.
• Follow-up if no PO after 3 days.
• After 5 days, escalate to AP lead or project manager.
• If PO received, confirm receipt and share next steps.

Best practices / common mistakes

• Stay neutral and solution-oriented.
• Ask for PO timeline, not just the document itself.
• Don’t blame—focus on service readiness.
• Use tracking with each reminder (see <a href="/seo-pages/vendor-setup-missing-info-email">vendor setup checklist</a>)
• Don’t send multiple reminders daily.
• Always include an onboarding reference.
• Clarify who should send the PO.

FAQ

Related templates

• Missing PO or vendor setup delay reminder
• Vendor setup missing info email
• Onboarding delay escalation email
• Accounts payable follow-up after payment run day
• Invoice reminder email requesting vendor ID