Missing PO Number Delay Resolution Template

When payment is stalled due to a missing PO number, use this missing PO number delay resolution template to push for onboarding or correction fast.

When to use / when to send

• AP requests a PO number before processing invoices.
• Invoice flagged or returned due to missing/invalid PO.
• Client/vendor onboarding is stalled pending correct PO.
• No prior response to earlier onboarding emails.

Checklist / what to include

• Invoice #{{InvoiceNumber}}, due date {{DueDate}}, and amount {{Amount}}.
• Ask who can provide the valid PO (AP contact/manager).
• Status of your vendor onboarding form.
• Resend the payment link: {{PayLink}}.
• Reference "missing-po-or-vendor-setup-delay-reminder" for further process.

Copy/paste template

How to use this template

• Send as soon as you’re notified of missing PO.
• If no reply in 24 hours, call the AP/vendor setup team.
• If a new PO is assigned, confirm back in writing before re-sending the invoice.

Recommended timing / follow-up plan

• Immediately after receiving PO rejection or onboarding delay.
• 1 business day between messages if no response.
• Escalate to AP manager if error still unresolved after 2-3 reminders.

Best practices / common mistakes

• Always use the correct PO format per client instruction.
• Refer to "vendor-setup-missing-info-email" if onboarding holds payment.
• Never resend the invoice multiple times without a new PO.
• Verify if payment is permitted without a PO before requesting.
• Avoid chasing multiple departments without one main AP contact.

FAQ

Related templates

• Missing PO or vendor setup delay reminder
• Vendor setup missing info email
• Invoice reminder email requesting vendor ID
• Resend invoice payment request template
• Accounts payable confirmation request email template