Payment Run Date Request Email Templates

“We pay on a run” is useless unless you know which run you’re on. Use this to request the exact payment run date and stop the invoice from drifting.

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When to use / when to send

Checklist / what to include

  • Invoice #{{InvoiceNumber}} and {{Amount}}
  • Due date {{DueDate}} and current status
  • Ask: which payment run date will include this invoice?
  • Ask: is the invoice approved and queued?
  • Pay link {{PayLink}} for immediate processing if allowed

How to use

Copy/paste template

Follow-up plan + common mistakes

  • If no reply in 24–48 hours, bump once: “Which run date is it on?”
  • Call AP and ask for the run date and whether it’s queued
  • If they say it’s queued, ask for confirmation of the scheduled pay date
  • Don’t accept policy statements without a specific date
  • If the run date passes without payment, escalate same day
  • Use {{DeadlineDate}} only if you will follow through

FAQ

It’s the specific day AP processes payments in a batch. Knowing the run date tells you whether your invoice is actually queued.

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