Incomplete Bank Details Payment Request Email

Payments stall when details are missing or out of date. Use this email template to request updated bank info and confirm invoice [InvoiceNumber] can be processed.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}}, amount {{Amount}}, due {{DueDate}}
• Request the specific required info (bank name, account number, etc.)
• Clear note on payment status / reason for the block
• Direct link {{PayLink}} to correct or update details if available
• Reply-by date {{ReplyByDate}} for confirmation

How to use

Copy/paste template

Follow-up plan + common mistakes

• If AP doesn’t clarify what’s missing, ask directly for the specific field (sort code, SWIFT, etc.)
• Update only via your secure portal or approved process—not by reply email
• If no response, phone call AP on the next business day
• Don’t share sensitive details in reply to unknown addresses—they must request via secure channel
• Don’t delay—payment cycles stall easily over missing information

FAQ

Related templates

• Missing bank details invoice payment reminder
• Failed bank transfer payment follow-up email
• AP invoice processing status email
• Resend invoice payment request email
• Request bank details update for invoice payment