Escalation Request Follow-Up After Missed Payment Date

When a client misses their confirmed payment date, escalation begins. Use this template to reference the prior date, confirm next steps, and show you are moving forward consistently.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Last confirmed payment date (reference client’s last reply)
Firm escalation warning (next consequence)
Pay link {{PayLink}} for immediate resolution
Reply-by date {{ReplyByDate}} if reconsideration is possible

How to use

Copy/paste template

Hi {{Name}},

As discussed, invoice #{{InvoiceNumber}} for {{Amount}} was due on the confirmed date of {{DueDate}}, but payment wasn’t received.

This begins our escalation process. Please pay by {{PayLink}} or reply by {{ReplyByDate}} if there are new circumstances.

If we don’t hear back, we’ll proceed to the next step as outlined.

Regards,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

Always reference the exact missed payment date
Don’t threaten unrealistic escalation, only real steps
Send promptly the day after the missed date
If they reply, confirm in writing and clarify next actions
Don’t wait a week before sending this — timing is leverage

FAQ

Request their new exact payment date in writing and confirm back to them quickly.