Escalation Request: CC Account Manager for Overdue Invoice

When payments are late and prior requests are ignored, escalating by bringing in an account manager adds weight. Use this email template to signal urgency and drive a concrete pay date.

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Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Full overdue context—mention past reminders and missed due date
State that the account manager (name) is now involved
Request a clear payment date or direct payment via {{PayLink}}
Firm reply deadline {{ReplyByDate}}

How to use

Copy/paste template

Hi {{Name}},

Invoice #{{InvoiceNumber}} for {{Amount}} (due {{DueDate}}) remains unpaid despite prior requests. I have now included our account manager, {{AccountManagerName}}, to coordinate next steps.

Please confirm the scheduled payment date or complete payment here: {{PayLink}}. If payment has already been sent, kindly reply with confirmation.

Please reply by {{ReplyByDate}}.

Regards,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

Follow up by phone if no reply within 1–2 business days.
If a date is promised, confirm it in writing and monitor for follow-through.
Don’t include too many CCs—keep escalation focused.
Avoid overly aggressive language; escalation is about accountability, not threats.

FAQ

After at least two unacknowledged reminders, or if previous payment promises are missed.