AP Unable to Match Invoice – Missing Reference Reply

When accounts payable says your invoice can’t be processed because a reference or PO is missing, respond fast with a clear question and easy way to pay.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}}, amount {{Amount}}, due {{DueDate}}
• Their missing reference/PO request
• Direct ask: can invoice be queued if you reply with the correct reference?
• Pay link {{PayLink}} if possible
• Your contact for clarifications

How to use

Copy/paste template

Follow-up plan + common mistakes

• If they reply with more missing info, reply in-thread and add precisely what was asked
• If payment is still stalled after providing the reference, escalate to AP owner
• Don’t get drawn into unrelated disputes—solve the matching issue only
• Always state invoice number & amount in correspondence to ease tracking
• Never threaten escalation at this early stage

FAQ

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