AP Contact Update Reminder for Overdue Invoice

If your payment is delayed due to outdated or incorrect AP contact info, use this template. It’s a quick way to ensure the right person is handling your overdue invoice and your reminders are reaching the correct team member.

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Full multi-email sequence plus templates and variations.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Due date {{DueDate}}
Request updated AP contact or confirmation of correct contact
Pay link {{PayLink}} included
Reply deadline (optional)

How to use

Copy/paste template

Hi {{Name}},

I’m following up on invoice #{{InvoiceNumber}} for {{Amount}}, due {{DueDate}}. Could you confirm who is currently handling AP, or provide the updated contact if roles have changed?

If payment can be made now, here’s the link: {{PayLink}}.

Please let me know who should be responsible going forward.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If no reply, search for AP contacts via website or call directly
Confirm any new contact back in writing
Don’t let outdated contacts delay collections indefinitely
Don’t include sensitive invoice details until contact is verified
If AP confirms, update your records and acknowledge in your next email

FAQ

Call the main office and ask for the current AP or accounts team contact to avoid further delays.