Internal Collections Intent Short Email Template

Preparing to signal internal collections? Use this email to quickly determine if your payment is in process or needs escalation. This message helps clarify next actions at the department or company level for unpaid {{InvoiceNumber}}.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}}, {{Amount}}, due {{DueDate}}
• A direct request to confirm payment status or provide the date
• Pay link {{PayLink}}
• AP owner/escalation contact if unresolved
• Short actionable subject line

How to use

Copy/paste template

Follow-up plan + common mistakes

• If no date or status reply, escalate to internal collections owner next day
• If they reply with 'processing,' request the specific release date
• Don’t wait for multiple reminders—follow process strictly
• Don’t CC leadership on the first attempt
• Don’t send vague “checking in” emails at this step

FAQ

Related templates

• No response follow-up email
• Escalation sequence 3-step overdue invoice plan
• Final demand email before collections escalation
• 5 days overdue no-response invoice email
• Late fee added after grace period email