Outstanding Credit Note Application Follow-Up Email

If a credit note is waiting to be applied, your invoice may stay unpaid until AP finishes their process. Use this follow-up to check the status and request fast reconciliation.

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Starter

$39

One-time payment for a basic reminder pack.

Generate base pack

Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}} owing after credit
Due date {{DueDate}} and details of the credit note
Ask: confirm credit application date
New amount due and payment link {{PayLink}}
Reply deadline to clarify next payment run

How to use

Copy/paste template

Hi {{Name}},

Following up on invoice #{{InvoiceNumber}} and applied credit. Our records show a balance of {{Amount}}, due {{DueDate}}.

Can you confirm if the credit note has been applied and when payment for the remaining amount will be processed? If ready, here’s the direct payment link: {{PayLink}}.

Please reply to confirm the next steps—thank you!

{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If they confirm application, ask for the scheduled payment date
If not applied, offer to resend the credit note
Do not allow repeated delays—escalate as needed
Keep communication unified (one thread)
Attach supporting documents if AP requires

FAQ

AP often pauses payment until credits are fully reconciled and approved—this is standard practice in many B2B environments.