Missing Invoice Reference Payment Delay Template

If payment is delayed due to a missing PO or incorrect invoice reference, move quickly. Use this to resolve admin blocks, provide details, and get payment processing started.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}}, {{Amount}}, due {{DueDate}}
• Request for correct PO/invoice reference details
• Explain that correcting this unblocks payment
• Pay link {{PayLink}} if allowed
• Ask for confirmation once reference is updated

How to use

Copy/paste template

Follow-up plan + common mistakes

• If you resend docs, reply all to create a full audit record.
• Escalate to AP owner after a second reference block.
• Don’t send extra reminders before reference is resolved.
• Don’t guess references—request explicit confirmation.
• Once resolved, always confirm payment status same-day.

FAQ

Related templates

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• PO mismatch invoice reminder email
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