Invoice Dispute Resolution Request Email

Disputes stall payments unless you clarify what’s required to resolve it. Use this template to ask for a specific action, document, or decision to close the dispute for [InvoiceNumber].

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} in the subject and body
Mention disputed amount {{Amount}} and due date {{DueDate}}
Request for documentation or clear next step
Reply-by date {{ReplyByDate}}
Direct pay link {{PayLink}} if partial/undisputed amount can be paid

How to use

Copy/paste template

Hi {{Name}},

Following up on invoice #{{InvoiceNumber}} for {{Amount}}, due {{DueDate}}. We understand there is a dispute and would like to resolve it as soon as possible.

Could you please confirm exactly what action or document is needed for us to clear the dispute and release payment? If a partial payment can be made now, here is the link: {{PayLink}}.

Please reply by {{ReplyByDate}} with next steps.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If they reply with a generic update, ask again for the exact document or approval needed
If a partial payment is possible, provide the pay link and confirm the undisputed amount
Don’t accept ongoing reviews without a resolution date or action
Don’t respond emotionally—stay focused on resolving the dispute and collecting payment
Don’t wait more than 3 business days before escalating if no actionable answer received

FAQ

Ask for a specific timeline and the document or step needed to clear the dispute. Persistent requests work better than waiting silently.