Invoice Follow-Up Email After No Response (Copy/Paste)

Silence usually means the email didn’t reach the right person—or it’s sitting in a queue. Your goal is to get a reply in one step: confirm the payment date or route you to Accounts Payable.

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Subject lines

Following up — invoice #{InvoiceNumber}
Did you see this? invoice #{InvoiceNumber}
Quick check-in on invoice #{InvoiceNumber}
Who handles invoice #{InvoiceNumber} in AP?
Payment date confirmation — invoice #{InvoiceNumber}

Email templates

Template 1 — Simple nudge (best default)

Subject: Following up — invoice #{InvoiceNumber}

Hi {Name},

Just following up—did you see my last email about invoice #{InvoiceNumber} ({Amount}) due {DueDate}?
Can you confirm the payment date?

Payment details: {PaymentDetails}

Thanks,
{YourName}

Template 2 — AP redirect (fastest way to get unstuck)

Subject: Who handles invoice #{InvoiceNumber} in AP?

Hi {Name},

If you’re not the right person for invoice #{InvoiceNumber} ({Amount}), who in Accounts Payable should I contact?
I can resend the invoice or any supporting docs if needed.

Thanks,
{YourName}

Template 3 — Resend + confirm payment date

Subject: Resending invoice #{InvoiceNumber}

Hi {Name},

Resending invoice #{InvoiceNumber} for {Amount} (due {DueDate}) in case it got buried.
Could you confirm the payment date?

Payment details: {PaymentDetails}

Thanks,
{YourName}

If there’s still no response (simple escalation)

Reply in the same thread and CC a generic AP email if you have it.
Send a short message asking for the correct AP contact (don’t argue).
After 2–3 no-response follow-ups, add one phone call.
If needed, send a final notice with a real deadline date.

When to switch to a phone call

After 2 follow-ups with no reply
When the invoice is >7 days overdue
When you suspect the email isn’t reaching the decision maker/AP

FAQ

Typically 2–3 follow-ups. If there’s still silence, add a short phone call and then a final notice with a deadline if needed.

Invoice Follow-Up Email After No Response (Copy/Paste)

Subject lines

Email templates

If there’s still no response (simple escalation)

When to switch to a phone call

FAQ

Related templates