Settlement Withheld Pending Delivery Evidence Email Template

Use this page when a processor or marketplace is withholding settlement because it wants proof of shipment, proof of delivery, or order-fulfillment evidence before releasing the funds. This is not the same as a chargeback already filed. The problem is that payout is being delayed preemptively until delivery support is checked, often after higher-risk orders or marketplace claims. Your email should ask which orders are affected, what evidence is missing or unacceptable, whether the payout hold covers only those transactions or the wider balance, and how quickly settlement will resume once the delivery evidence is accepted. The outcome you want is to turn a vague fulfillment hold into a documented evidence request with a defined release step. It is commercially strong because the seller has already completed the commercial sale and now needs precise wording to unlock cash trapped behind shipping-proof controls.