Self-Billing Statement Not Shared Payment Email Template

Use this page when the buyer operates a self-billing process, but the payment statement or self-billed document needed to reconcile the amount has not been shared. This is not the same as a normal remittance chase. In a self-billing model, the buyer often generates the payable document, so payment accuracy depends on receiving that statement in time. Your follow-up therefore needs to ask whether the self-billing statement has already been issued, where it was sent, what period or deliveries it covers, and whether payment can be reconciled without it. The outcome you want is to stop the "payment will follow self-billing" loop and get the exact settlement document needed to validate and collect cash. It is commercially strong because the visitor is already in a payment-ready workflow, but cannot close the gap between expected and actual payment without the buyer-generated statement.