Returned Stock Not Reflected in Settlement Email Template

Use this page when returned stock has been processed operationally, but the buyer's settlement statement still does not reflect that returned inventory correctly. This is more specific than a general credit-note chase. The issue is that stock movement and financial settlement are out of sync: the buyer may have booked the return in the warehouse, but the corresponding settlement logic still shows the old position. Your email should ask which return receipts were posted, what period the current settlement covers, whether the returned stock was excluded from the statement, and when the settlement will be corrected. The desired outcome is to align physical stock status with the financial numbers being used to pay or net you. It is commercially strong because the visitor is already dealing with a reconciliation failure where operational completion has not yet translated into the correct cash position.