Returned Goods Received No Credit Note Issued Email Template

Use this page when the buyer has received the returned goods, but still has not issued the credit note or settlement update needed to clear the remaining payment position. This is not just a generic returns dispute. The commercial problem is that the physical return appears complete, yet the financial document that should follow from receipt has not been issued. Your email should ask when the goods were received, whether the return was booked against the right reference, who owns the credit-note issue step, and when the settlement will be updated so the open deduction or balance can be cleared. The outcome you want is to move the buyer from acknowledging the return operationally to recognizing it financially. It is commercially strong because the visitor is already past the logistics stage and is trying to turn completed return handling into actual cash resolution.