Reserve Release Delayed After Dispute Window Email Template

Use this page when the stated dispute or chargeback window has already passed, but the processor still has not released the reserve funds it was holding. This is more specific than a generic reserve follow-up. The supplier or merchant is not asking why a reserve exists in principle; they are asking why the money remains locked after the risk period that was supposed to justify the hold has already ended. Your email should ask what dispute window or rolling period still applies, whether any specific cases remain open, whether the reserve release is delayed operationally or intentionally, and when the withheld balance will actually be paid out. The outcome you want is to convert an indefinite reserve hold into a dated release commitment. It is commercially strong because the cash should already be moving back to the business, and the failure to release it now has a direct working-capital impact.