Replacement Shipment Sent but Original Deduction Still Open Email Template

Use this page when a replacement shipment has already been sent to resolve the buyer's issue, but the original deduction is still being held open against payment. This is distinct from a simple shortage or damage claim. The commercial issue is that the corrective action has already happened, yet the financial side has not caught up. Your email should ask whether the replacement delivery was received, whether the buyer still considers the original claim unresolved, which deduction line remains open, and when the payment position will be corrected now that replacement has been completed. The outcome you want is to stop the buyer from keeping both the operational remedy and the financial hold at the same time. It is commercially strong because the visitor is already beyond dispute handling and is now trying to convert completed remediation into released cash.