Release Certificate Signed but Payment Still on Hold Email Template

Use this page when the buyer has signed the relevant release, handover, or completion certificate, but the payment still remains on hold. This is different from asking for the certificate itself. The documentation step appears complete, yet the payable balance has not moved because the internal payment hold was never lifted or the release document never triggered the finance workflow it was meant to. Your email should ask whether the signed certificate has been transmitted to AP or treasury, whether any secondary approval is still blocking the release, which team now owns the hold, and when payment will actually be scheduled. The outcome you want is to bridge the gap between signed release documentation and live payment action. It is commercially strong because the supplier has documentary proof that the release condition was satisfied and now needs exact wording to force the buyer to turn that document into cash movement.