Processor Risk Review Holding Settlement Email Template

Use this page when payouts are paused because the processor has placed the account under transaction-risk review, even though the basic merchant setup is already complete. This is distinct from a normal verification review delaying first payout. The issue here is that live payment behavior, dispute patterns, velocity, or transaction mix has triggered a settlement hold after the account was already operating. Your email should ask what specific risk review is underway, whether recent transaction activity caused the hold, whether additional evidence is required, and when settlement is expected to resume if no further exceptions are found. The outcome you want is to separate an active risk-review hold from generic onboarding language and get a clearer path back to normal payout release. It is commercially strong because earned funds are now trapped behind a processor-side transaction-risk decision rather than an unresolved merchant registration step.