Processor Payout Sent to Old Bank Account Email Template

Use this page when a processor or marketplace sent a payout to old bank details instead of the current payout account on file. This is different from a standard bank-update reminder because the settlement has already been routed incorrectly. Your email should ask when the bank details were last updated, whether the payout profile still points to the old account, whether the transfer can be recalled or reissued, and what action is needed to ensure the next payout goes to the correct destination. The outcome you want is to stop a single routing mistake from becoming a repeated payout problem. It is commercially strong because the user is not just missing a remittance detail; the actual cash destination is wrong, which makes this a high-urgency payout recovery issue.