PEPPOL Invoice Delivered Not Visible to Buyer AP Email Template

Use this page when your PEPPOL e-invoice appears delivered at network level, but the buyer says their AP team still cannot see it in the receiving system. This is not the same as a generic invoice missing email. The issue is that transmission seems to have succeeded, yet the invoice is not visible where payment processing actually begins. Your email should ask whether the buyer can confirm receipt at the access-point or platform level, whether the invoice was rejected or quarantined after delivery, which internal queue or validation step it may be stuck in, and what reference the buyer needs to trace it. The outcome you want is to bridge the gap between network delivery and AP visibility so the invoice can re-enter the payment workflow. It is commercially strong because the receivable may be blocked before payment timing even starts, despite the supplier having already transmitted the invoice correctly.