Payout Held Pending Chargeback Evidence Review Email Template

Use this page when a payout is being held because the processor is still reviewing chargeback or dispute evidence. This is different from a general risk-review hold. The commercial problem is that the account may otherwise be active, but funds are paused because the processor has tied payout release to the outcome of a specific evidence review on one or more chargebacks. Your email should ask which disputes are causing the hold, whether additional documents are still needed, whether the payout freeze applies to the full balance or only disputed amounts, and when the processor expects the review to conclude. The outcome you want is to separate a targeted chargeback-evidence hold from a broader settlement delay and get a clear release trigger. It is commercially strong because the visitor is already in a live payout recovery situation where processor evidence review is directly blocking cash movement.