Payment Arrived to Lockbox Without Remittance Email Template

Use this page when funds have arrived in a lockbox or designated receipt account, but no remittance detail was provided to show which invoices the payment is meant to settle. This is more specific than a generic remittance request because the cash has already landed in a controlled banking flow, yet the posting detail needed for application is missing. Your email should ask whether a remittance advice exists, whether it was sent separately from the lockbox credit, which reference should tie the bank receipt to open invoices, and whether the payer can resend the breakdown immediately. The outcome you want is to turn an unidentified lockbox credit into a fully allocable payment. It is commercially strong because the visitor is already holding cash in the bank, but cannot reduce receivables or close the account without the invoice-level settlement detail.