Payment Amount Does Not Match Remittance Email Template

Use this page when your team has both a payment and a remittance, but the amount received does not actually match what the remittance says should have been paid. This is a precise reconciliation problem that deserves its own page because the blocker is not missing proof or missing remittance. The blocker is a mismatch between the payment amount and the supporting advice. That can point to deductions, incomplete releases, split payments, banking errors, or a remittance that simply does not describe the transfer accurately. The outcome you want is to get AP to explain why the numbers do not line up, whether another payment is still pending, and what balance should remain open after correction. Commercially, this is strong because the user is already inside a live finance exception where generic reminder templates are too shallow. They need a message that sounds exact, credible, and immediately useful in a money-sensitive conversation.