Merchant Verification Review Delaying Payout Email Template

Use this page when a processor or marketplace is delaying payout because the merchant account is under verification, onboarding review, or compliance screening. This is distinct from a normal reserve hold. The commercial problem is that settlement timing is being paused because the account itself is not fully cleared for payout. Your email should ask what review is still pending, whether any specific document or data is missing, whether payouts are paused globally or only for certain balances, and when the account is expected to be released for normal settlement. The outcome you want is a concrete verification status with a next step, not a vague statement that the account is still under review. It is commercially strong because the funds may already be earned and approved commercially, but payout is being delayed by platform-side account controls.