Invoice On-Hold Awaiting Information Reminder Email

If payment is delayed because AP still needs missing details, use this direct reminder. The template requests the required information or an update so the process resumes.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}} and {{Amount}}
• Specific information or document needed
• Deadline for required action
• Pay link (if relevant)
• Direct request for update or confirmation

How to use

Copy/paste template

Follow-up plan + common mistakes

• If no response, escalate to AP manager after one reminder
• Be specific about what’s missing; avoid vague requests
• Don’t assume AP is chasing info without confirmation
• Log all communication for records
• Don’t delay escalation if end-of-month is approaching

FAQ

Related templates

• Missing PO vendor setup delay email
• Request W9 or tax form for invoice processing
• Statement of account email template
• Payment confirmation request email
• Accounts payable follow-up email