Intermediary Bank Fee Short Payment Email Template

Use this page when payment has arrived, but the net amount is lower than expected because intermediary bank fees, correspondent bank charges, or transfer deductions were taken in transit. This is a distinct business scenario from an unauthorized deduction or a tax shortfall. The payer may believe they paid correctly, yet your side still received less cash than the invoice required because the banking chain removed value before settlement. That difference matters because the conversation often becomes a question of who absorbs the fee and whether the payer still owes the shortfall. Your goal is to get the payer to confirm the payment route used, the amount that was originally sent, whether the transfer terms were OUR/SHA/BEN or similar, and whether they will top up the difference. It is commercially valuable because the user is already handling a real cross-border cash gap that requires more precise language than a normal short-payment follow-up.