Evaluated Receipt Settlement Amount Mismatch Email Template

Use this page when an evaluated receipt settlement, ERS document, or goods-received settlement amount does not match what you expected to be paid. This is a specific self-billing and procurement-control issue, not a generic short-payment email. The buyer is effectively calculating the payable amount from its own receipt data, and the problem is that the resulting settlement value appears wrong. Your email should ask which receipts or quantities were used, what rate or price basis drove the ERS amount, whether any deductions or adjustments were applied, and what must be corrected before the payable figure matches the commercial agreement. The desired outcome is to move from an unexplained mismatch to a documented breakdown of how the ERS amount was calculated. It is commercially strong because the user is dealing with a live cash gap created by the buyer's settlement logic rather than by ordinary invoice delay.