Duplicate Vendor Record Blocking Payment Email Template

Use this page when AP cannot release payment because the supplier appears to exist under duplicate or conflicting vendor records in the buyer's system. This is not a generic approval delay. The blocker is master-data confusion: the invoice may be valid, but payment is stuck because AP is unsure which vendor record should carry the liability or bank details. Your email should ask which vendor records are in conflict, whether one has been blocked or merged, which record the current invoice sits against, and what action is needed to move the payable balance onto the correct supplier profile. The outcome you want is to turn a vague master-data problem into a named cleanup step with ownership and timing. It is commercially strong because the buyer may already intend to pay, but the invoice cannot move until the duplicate-vendor issue is resolved.