Direct Debit Presented but Not Collected Email Template

Use this page when a direct debit was presented for collection, but the funds were never received and the collection status is still unclear. This sits between a normal overdue invoice and a formally rejected debit. The concern is that the debit may be pending, delayed, or stuck in process without a clear reason. Your email should ask whether the buyer's bank has responded, whether the debit is still expected to settle, whether the buyer sees any hold or dispute on their side, and what fallback payment plan should apply if the debit does not complete. The outcome you want is to stop the receivable from lingering in a vague "collection in progress" state and force a concrete status update. It is commercially strong because the visitor is already in a live cash-collection event where ambiguity itself is the reason payment recovery is stalling.