Delivery Note Not Signed Payment Hold Email Template

Use this page when payment is being held because the buyer says the delivery note, goods receipt confirmation, or proof of delivery is not signed or not on file. This is not simply a missing-document chase. The issue is that the payer is linking payment release to evidence that the goods or shipment were formally received. That means your follow-up needs to be exact. The email should ask which delivery document is missing, whether a signed copy was already submitted under another reference, who can confirm receipt internally, and whether payment will be released once the delivery evidence is validated. The result you want is to replace a generic "we cannot pay without POD" response with a named document path and a specific payment-release next step. It is commercially strong because the visitor is already in a late-stage payment situation where one unresolved receipt document is blocking cash that would otherwise be collectible.