Currency Not Supported Payment Return Email Template

Use this page when the payer says payment was returned, blocked, or not credited because the currency they used is not supported by the receiving account, payment route, or bank setup. This is distinct from an FX short-payment scenario where the transfer completed but the credited amount changed. Here, the problem is that the payment did not settle correctly at all because the currency choice itself created an execution blocker. That changes the purpose of the email. You need the payer to explain what currency they attempted, where the rejection occurred, whether the account can receive another currency instead, and what reissue path they will use to get funds delivered successfully. The outcome you want is a specific correction plan rather than an indefinite statement that the bank returned the money. It is a strong lower-funnel page because the visitor is already in a real payment-exception workflow where operational currency handling is directly blocking receipt of funds.