Coupa Invoice Submitted Not Routed to Payment Workflow Email Template

Use this page when an invoice was submitted in Coupa, but never moved from submission into the buyer's actual payment workflow. This is more specific than a normal portal delay. The supplier may have complied with the portal requirement, yet the invoice still is not progressing toward approval or payment because the routing handoff failed somewhere inside the platform or buyer configuration. Your email should ask whether the invoice is visible in Coupa on the buyer side, whether any validation or matching step blocked it from entering workflow, whether the invoice was parked under an exception queue, and what reference or action is needed to release it. The outcome you want is to move the invoice from passive portal presence into an active payable state. It is commercially strong because the visitor has already submitted correctly and now needs wording that targets the exact handoff failure between portal intake and payment processing.