Buyer-Generated Invoice Not Issued Email Template

Use this page when payment is delayed because the buyer, not the supplier, is responsible for generating the invoice or self-billed settlement document and that document has still not been issued. This is different from a standard accounts payable follow-up because the delay sits earlier in the workflow. The payable document itself does not yet exist in the buyer's system, which means payment cannot move regardless of whether the commercial delivery is complete. Your email should ask whether the buyer-generated invoice has been queued, which period or receipts it should cover, whether any missing data is preventing issue, and when the document will be created so payment can proceed. The outcome you want is a concrete issue date and release path, not another general statement that self-billing is still in process. It is commercially valuable because the visitor is already trying to unlock payment in a buyer-controlled invoicing model where document creation is the real bottleneck.