Basware Invoice Submitted Not Showing in Approval Email Template

Use this page when an invoice has been submitted in Basware, but is not appearing in the buyer's approval flow. This is not the same as a normal approval delay. The issue is that the invoice seems trapped between successful submission and the actual approval path that would allow payment to progress. Your email should ask whether the buyer can locate the invoice in Basware, whether it was routed to an exception or validation queue, whether matching data is preventing approval visibility, and what reference the buyer needs to trace it. The outcome you want is a clear explanation of where the invoice sits and what must happen next to move it into approval. It is commercially strong because the supplier has already fulfilled the electronic submission requirement but still faces a hidden blocker before payment can begin.