Bank Account Change Pending Callback Verification Email Template

Use this page when payment is delayed because the buyer has not completed callback verification or control-check steps for updated bank details. This is more specific than a simple bank update reminder. The payment hold exists because the buyer's fraud-prevention or supplier-maintenance process requires callback verification before the new account can be used. Your email should ask whether the callback has been scheduled, which contact and number the buyer expects to verify, whether the updated bank details are otherwise approved, and whether the current payment can be released once verification is complete. The outcome you want is a named verification step with timing, not an open-ended statement that bank changes are still under review. It is commercially strong because the cash may be ready to move, but the last operational gate is a controlled verification process around the supplier's bank details.