Ariba Invoice Status Sent but Not Processed Email Template

Use this page when Ariba shows the invoice as sent or delivered, but the buyer still has not processed it for payment. This is not just a portal submission question. The commercial problem is that the invoice appears to have left the supplier side successfully, yet there is no corresponding movement into buyer-side processing. Your email should ask whether the buyer can see the invoice status in Ariba, whether it failed after receipt due to mapping or workflow issues, whether a network reference or document ID is needed to trace it, and what must happen for the invoice to enter processing. The outcome you want is to turn a vague "it was sent in Ariba" status into a buyer-confirmed processing step with accountability. It is commercially strong because payment may be stalled before approval simply because the network handoff and internal processing state are not lining up.