Acquirer Settlement Paused Pending Network Investigation Email Template

Use this page when card settlement is delayed because the acquirer says a network, scheme, or card-brand investigation is still open. This is more specific than a generic bank rejection or processor review. The payment flow may have worked at authorization or capture stage, yet final settlement is paused because the acquirer is waiting on a card-network review, compliance check, or exception process outside the supplier's direct control. Your email should ask which network or scheme process is still open, whether the affected batch or transactions can be identified, whether any merchant action is required, and when the acquirer expects settlement to resume. The outcome you want is to get a named external dependency and a realistic settlement timeline instead of an opaque statement that the network is still investigating. It is commercially strong because the funds are operationally close, but card-network friction is keeping them from actually landing.