ACH Trace Request Email Template

Use this page when the payer says the invoice was paid by ACH, but the money still has not landed in your account and the thread is stuck in a soft “it was sent” loop. This template is for the point where a normal payment confirmation request is no longer enough. You need the exact trace details that let finance, treasury, or AP investigate the payment path properly. The business problem here is operational, not emotional: funds may be delayed, misrouted, or simply not released the way the payer described. This page is different from a generic overdue email because it assumes the payer is claiming action has already been taken. Your goal is to get the ACH trace number, settlement timing, and enough detail to determine whether the payment is real, delayed, or still unresolved so the invoice does not keep aging under uncertainty.