ACH Trace Follow-Up Email Template After No Funds Arrive

Use this page when AP already said the invoice was paid by ACH, but the funds still have not landed and the first request for details did not get you what finance actually needs to trace the payment. This is not a generic “please confirm payment” page. It is the follow-up for a very specific operational state: the payer claims ACH release happened, no money has appeared, and the original trace request did not produce the trace number, settlement date, or the right owner. That makes this page different from a first ACH trace request and from a normal overdue reminder. Your goal is to tighten the request around the missing ACH details, make the payer commit to something verifiable, and prevent the invoice from sitting in limbo between “paid” and “still unresolved.” Users in this scenario are already deep in a real collections bottleneck, which is why this page has strong revenue and conversion value for PaidChaser.